SelKirk® Floors offers a variety of shipping methods and options to our customers. Shipping methods are chosen at the time of sale, subject to order size and method availability, by the purchaser. We are unable to change the shipping method selected at time of purchase due to carrier unavailability or customer choice. Any changes to shipping methods will be communicated to you at the email address provided at the time of sale.
For small parcel shipments, orders will be prepared using a standard cardboard overlay for protection during transit. All orders will ship standard transit times and will typically arrive within 7-10 business days from time of fulfillment. Please note, we cannot guarantee delivery times and once a product ships we rely on transit information provided by the carrier. Parcel shipments may be delivered without signature and left unattended. Please make every effort to be present during your expected delivery to receive your order. SelKirk® cannot be held responsible for packages stolen or damaged after delivery, including damaged caused by inclement weather.
Any shipments received short or damaged must be noted at time of delivery with the delivery carrier. If you are not present during the delivery, it is the purchaser’s responsibility to contact the carrier and notate the shortage or damage within 24 hours of the delivery. Once the carrier has been notified, it is also the responsibility of the purchaser to contact a SelKirk® customer service to file a freight claim. Failure to contact the delivery carrier will result in denial of claim, no exceptions.
Do not proceed to install products with visible damage or defects. Use constitutes acceptance.
For larger, LTL shipments, orders will be palletized for transit. All orders will ship standard transit times and will typically arrive in 5-7 business days from the time of fulfillment. Please note, we cannot guarantee delivery times and once a product ships, we rely on transit information provided by the carrier. LTL shipments will require presence for delivery, orders cannot be delivered unattended. It is the purchaser’s responsibility to notate any orders that are delivered short or damaged at time of delivery. Orders that are signed damaged need to be reported to a SelKirk® customer service agent to file a freight claim. Failure to notate damage will result in denial of claim, no exceptions. If orders contain concealed damaged or a shortage that is discovered post-delivery, it must be reported to SelKirk® customer service within 24 hours of the initial delivery.
SelKirk® customer service will require full cooperation in any fright claim matter and photos will be necessary. Failure to provide documentation or communicate timely will result in denial of claims.